Privacy policy

Effective Date: 11 November 2026

Emmie Tech respects your privacy and is committed to protecting the personal information of customers and visitors using our online store.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact our business.

1. Information We Collect

We may collect the following information:

  • Full name.

  • Billing and shipping addresses.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Payment transaction information.

  • Device, browser and website usage information.

  • Communications and customer support enquiries.

Payment card details are generally processed by our payment service providers. We do not intend to store complete payment card details on our own systems.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfil customer orders.

  • Arrange packaging, shipping and delivery.

  • Provide order confirmations and tracking updates.

  • Respond to customer enquiries.

  • Manage returns, refunds and complaints.

  • Prevent fraudulent or unauthorised transactions.

  • Improve our website and customer experience.

  • Meet legal, accounting and regulatory obligations.

  • Send marketing communications where legally permitted and where required consent has been obtained.

3. Payment Processing

Payments made through our online store may be handled by third-party payment processors.

These providers process payment information in accordance with their own privacy and security practices.

Emmie Tech does not control the internal privacy practices of independent payment providers.

4. Sharing of Personal Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Shopify and website service providers.

  • Payment processing providers.

  • Courier and shipping companies.

  • UK and USA warehouse and fulfilment partners.

  • IT, security and fraud prevention providers.

  • Professional advisers and government authorities where legally required.

We only intend to share information reasonably necessary for the relevant business purpose.

We do not sell customers' personal information for money.

5. UK and International Data Transfers

As Emmie Tech serves customers in both the United Kingdom and United States, personal information may be processed or transferred internationally.

Where UK data protection law applies, we will use an appropriate legal mechanism and safeguards for restricted international transfers where required.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions.

  • Remember shopping cart information.

  • Improve website performance.

  • Understand website traffic.

  • Support advertising and marketing activities where enabled.

Visitors can manage cookie preferences through available website settings and their browser controls.

Non-essential cookies will be handled in accordance with applicable consent requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, tax and accounting obligations.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain information.

  • Opt out of eligible marketing communications.

  • Exercise applicable US state privacy rights.

To exercise your rights, contact us using the details below.

10. Children's Privacy

Our online store is not intended to knowingly collect personal information directly from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information improperly, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Emmie Tech is not responsible for the privacy practices or content of independent third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website operations or legal requirements.

The latest effective date will be displayed at the top of this page.

13. Contact Us

For privacy-related questions or requests, contact:

Emmie Tech

Email: admin@emmietech.com

Phone: +44 7460 003094

Address: 150 Barley Lane, Ilford, IG3 8XP, United Kingdom