Shipping & Delivery Policy

Effective Date: 11 November 2026

Emmie Tech provides online retail services to customers in the United Kingdom and the United States. We operate fulfilment arrangements through our UK and USA warehouse locations to support order processing, packaging and dispatch.

1. Shipping Locations

We currently serve customers in:

• United Kingdom

• United States

Orders may be processed and dispatched from the most suitable fulfilment location depending on product availability, destination and operational requirements.

2. Warehouse Locations

United Kingdom Warehouse / Business Location

150 Barley Lane, Ilford, IG3 8XP, United Kingdom.

United States Warehouse

101 Waters Landing, Stafford, VA 22554, United States.

These locations support business operations and fulfilment. They are not automatically authorised customer return addresses. Please obtain return instructions before sending goods back.

3. Order Processing

Orders are reviewed and processed after successful payment confirmation.

Processing times may vary depending on:

• Product availability.

• Order volume.

• Warehouse operations.

• Product verification and packaging requirements.

• Public holidays and operational circumstances.

Estimated dispatch and delivery information will be displayed at checkout or communicated to customers where available.

4. Delivery Times

Delivery estimates depend on the shipping destination, selected shipping service, product availability and courier.

Any delivery estimate provided at checkout or during order confirmation will apply to the relevant order.

Delivery dates are estimates unless expressly guaranteed.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout where applicable.

Charges may depend on:

• Delivery destination.

• Package weight and dimensions.

• Selected shipping service.

• Product type and applicable handling requirements.

Customers will be informed of applicable shipping charges before completing their purchase.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment confirmation by email.

Tracking information may take some time to become active after the courier receives the package.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our support team.

We will investigate the shipment with the relevant warehouse or courier and provide an update.

If we cannot dispatch within the promised timeframe, we will contact the customer and offer the appropriate options, including cancellation and refund where required by applicable law.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

If incorrect information is provided, customers should contact us immediately.

Additional delivery charges may apply if a shipment must be redirected or re-dispatched, where permitted by law.

9. International Shipping, Customs and Duties

For shipments crossing international borders, customs duties, import taxes, brokerage charges or other government fees may apply.

The responsibility for these charges will depend on the delivery terms and information provided at checkout.

Customers should review any applicable charges before completing their purchase.

10. Restricted and Special-Handling Products

Certain products, including perfumes, fragrances, aerosols and other potentially regulated goods, may be subject to carrier restrictions or special shipping requirements.

We reserve the right to use an appropriate shipping service or decline a shipment where transportation is not legally or operationally permitted.

11. Delivery Issues

Please contact us if:

• Your order arrives damaged.

• You receive an incorrect product.

• Your tracking information indicates an unexpected delivery issue.

• Your parcel has not arrived within the stated delivery estimate.

We will review the issue and assist with an appropriate resolution.

12. Contact Information

Emmie Tech

Address: 150 Barley Lane, Ilford, IG3 8XP, United Kingdom

Email: admin@emmietech.com

Phone: +44 7460 003094

Effective Date: 11 November 2026