Terms of Service

Effective Date: 11 November 2026

Welcome to Emmie Tech. These Terms of Service govern your access to and use of our online store, products and related services.

By accessing our website or placing an order, you agree to these terms.

1. About Emmie Tech

Emmie Tech operates an online retail business serving customers in the United Kingdom and United States.

Our product categories include:

• Perfumes and fragrances.

• Cosmetics and beauty products.

• Household and home essentials.

• Other general consumer products.

We also provide wholesale order processing, packaging, pick-and-pack and fulfilment services for business customers, including eBay sellers.

2. Business Information

Business Name: Emmie Tech

Business Address: 150 Barley Lane, Ilford, IG3 8XP, United Kingdom.

USA Warehouse: 101 Waters Landing, Stafford, VA 22554, United States.

Email: admin@emmietech.com

Phone: +44 7460 003094

3. Eligibility and Account Information

Customers must provide accurate and complete information when placing orders or creating accounts.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

We reserve the right to refuse or cancel orders where there are reasonable grounds to suspect fraud, unauthorised activity or inaccurate information, subject to applicable law.

4. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices and specifications are accurate.

However, slight variations in colour, packaging, presentation or manufacturer design may occur.

Product availability may change without notice.

Nothing in this section excludes your statutory rights regarding faulty, misdescribed or incorrectly supplied products.

5. Pricing and Payments

All product prices and applicable shipping charges will be displayed during checkout.

The applicable currency and payment options will be presented through our online store.

Orders are subject to successful payment authorisation and acceptance by Emmie Tech.

We reserve the right to correct genuine pricing or listing errors before accepting an order, in accordance with applicable law.

6. Order Acceptance and Cancellation

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We may contact you if additional information is required to process an order.

If we cannot fulfil an order, we will notify you and arrange an appropriate refund.

Customers may request cancellation before dispatch. Once an order has been dispatched, the applicable return and cancellation procedures will apply.

Nothing in these terms limits statutory cancellation rights.

7. Shipping and Delivery

Orders may be fulfilled from our UK or USA warehouse depending on stock availability, destination and operational requirements.

Delivery estimates and applicable charges will be provided during checkout or order confirmation.

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, customs inspections, severe weather or government restrictions.

This does not remove any obligations imposed on us by applicable consumer protection laws.

8. Returns and Refunds

Returns, cancellations and refunds are governed by our Refund & Return Policy.

Customers should contact us before sending any products back.

Applicable statutory consumer rights remain unaffected.

9. Wholesale and Fulfilment Services

Emmie Tech may provide wholesale and order fulfilment services to business customers, including eBay sellers.

These services may include:

• Receiving and processing customer orders.

• Product picking and packaging.

• Warehouse handling.

• Shipping and dispatch coordination.

• UK and USA fulfilment support.

Wholesale and fulfilment services may be subject to separate quotations, service agreements, pricing arrangements and operational conditions.

Business customers are responsible for providing accurate order details, product information, shipping addresses and any necessary authorisations.

Specific service terms will be agreed separately where required.

10. Intellectual Property

All website content, including text, branding, graphics, logos and website design elements, is protected by applicable intellectual property laws.

No content may be copied, reproduced or commercially used without appropriate permission.

Third-party trademarks and product names remain the property of their respective owners.

11. Acceptable Website Use

Customers agree not to:

• Use our website for unlawful activities.

• Attempt unauthorised access to our systems.

• Submit fraudulent orders or payment information.

• Interfere with website functionality.

• Misuse our content, services or business communications.

12. Limitation of Liability

To the extent permitted by law, Emmie Tech will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, liability for fraud or other legally non-excludable liability.

13. Changes to Terms

We may update these Terms of Service from time to time.

Any updated version will be published on our website with its revised effective date.

14. Governing Law

These terms are intended to operate in accordance with applicable laws.

For UK consumer transactions, mandatory consumer protection laws applicable to the customer will continue to apply.

For US transactions, applicable federal and state consumer protection laws will apply.

Nothing in these terms prevents a consumer from exercising mandatory legal rights in their country or state of residence.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Emmie Tech

Email: admin@emmietech.com

Phone: +44 7460 003094

Business Address: 150 Barley Lane, Ilford, IG3 8XP, United Kingdom.